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AfterHours Triage has partnered with Total.CARE to bring you Total Triage, a program that offers you 24/7 support and UberNurse, a mobile solution that directly connects patients and caregivers to nurses.
Day or night, Total Triage offers simplified routing, recording and reporting for hospice organizations via UberNurse, a mobile application that enables patients and caregivers to instantly bypass administrative staffing, non-clinical answering services or phone queues to reach field case managers or nurses.
UberNurse is simple to install and use:
- Download the UberNurse app on each nurse’s mobile device.
- UberNurse’s EMR integration enables patients and caregivers to call and instantly connect with the best person to assist them.
Faster Response Time
Eliminating lengthy wait times, phone queues, and departmental transfers means fewer voice messages and return calls to manage. Connecting callers directly to case managers or nurses helps healthcare organizations elevate the patient and caregiver experience.
- Better, more personalized care
- Faster needs resolution
UberNurse eases the stress of home care for patients and their families. They receive the help they need, when then need it – with one simple phone call.
- Get 24/7 instant access to nearby case managers or nurses who are logged into the UberNurse app
- Bypass phone queues and connect with clinical care professionals who are familiar with the patient’s needs
Hospice organizations can leverage UberNurse to improve efficiency and reduce costs.
- Easily integrate UberNurse with an existing EMR system and avoid additional pricey equipment purchases
- Use key metrics to improve services and streamline business operations
- Reduce calls and decrease clinical staff burnout by ensuring that patients and caregivers connect with the right resource every time
UberNurse takes the headache out of day-to-day operations and simplifies health management activities.
- Record phone calls for reference, quality training, or coaching purposes
- Gain data-driven insight into patient interactions and staff care management
- Utilize advanced phone system features like hospice field nurse availability, tracking and GPS directions to patient locations
- Mask the cell phone numbers of nurses or case managers so they are only contacted during work or on-call hours
- Back up phone systems with UberNurse’s data recovery features